Subscription Terms & Service

Additional premium services

The pharmacist live chat (PLC) is not intended for use in medical emergencies. You may need to wait before a pharmacy expert is available. The information provided is not a substitute for medical advice from your doctor. If you are in need of immediate medical attention, contact your emergency department.

Our PLC service, which is available if you're a subscriber. Monthly auto-renewed subscription. Some monthly subscription plans have a limit of number of LPC consultations per subscription month. The monthly subscription allows a maximum of 4 consultations per month. The terms will be informed before signing up. This is non-transferrable between accounts and does not roll-over to next month. Any changes to terms will be informed.

Your part

We may need to receive some personal information about the person involved including contact details and information about their health so that we can offer the best service and appropriate advice. To find out more about how we use this information and how we protect your privacy, see our privacy policy.

We can only go with the information you give us; therefore, it must be accurate and in English. We need you to let us know if any of the information we hold about you is wrong or out of date. The pharmacist provided their clinical advice based off the information provided. Any missing or misinformation will nullify the advice given.

You must let your pharmacist know at the start of your consultation if you are not located in the UK.

We may also choose not to continue the PLC consultation if in any other part outside the UK. If it is not lawful or clinically appropriate for us to do so.

Inform us or your normal doctor if you have any bad or unexpected side-effects or reactions from anything we've recommended to you.

Contact emergency services if you think it's necessary.

Our clinical services

Our pharmacists are based in the UK.

They're members of the pharmacy regulatory body (General Pharmaceutical Council). Our pharmacists follow national evidence-based guidance, such as the National Institute of Clinical Excellence (NICE) and the British National Formulary (BNF).

They're committed to clinical best practice and any related standards. Occasionally they might have different opinions on some medical conditions, symptoms or advice. It is standard for pharmacist professionals to have different views from time to time, it does not mean one is correct and the other is not. There is number of different considerations when recommending options.

Follow the instructions the pharmacists give to you

Follow how to use medicines or healthcare products recommend by the pharmacist. This includes use-by dates

Keep any medicines recommended secure and don't allow anyone other than the patient recommended to use them. The advice given is specific to that person.

Only use our services for you. Anyone who would like to use the PLC service will need to register separately unless they are seeking advice for a child of whom they're the parent or legal guardian and is registered to your account

It is important to note PLC consultations DO NOT replace consultations with your regular doctor. Unfortunately, the pharmacist involved can only work within their competence, therefore in certain circumstances, the pharmacist may be unable to assist you with certain topics.

You should talk to your regular doctor about any information we provide you. This involves carry out the recommended advice by the pharmacist.

Some medical conditions mean that we won't be able to resolve it over the PLC. Some require in depth face-to-face consultations which are too complex for remote assessment and management.

We cannot promise to offer consultations in a specific timeframe, or that a specific pharmacist will be available at a particular time. Our current UK working hours are Mon-Fri 9am-5pm. If our pharmacists are unavailable, as soon as one becomes available, we will initiate or continue the PLC consultation.

As part of the PLC consultation, the pharmacist will close the conversation, after the end of the consultation.

If the pharmacist feels that the user is abusing the service, then the pharmacist will also close the consultation.

Although there is no exact time-limit per consultation, any consultation longer than a reasonable amount of time or length of responses totalling more than 500 words, will require a new PLC consultation.

We keep a record of all PLC consultations to make sure we're giving you the best service we can.

To find out more about how we use this information and how we protect your privacy, see our privacy policy.

If you don't think you've been able to clearly share your medical needs during a PLC consultation, you should speak to an appropriate healthcare professional in person. If you're worried about any advice you've received, then contact us at


For those who choose to subscribe to our private service, this is an auto-renewing monthly payment set forth at the time of sign up. Monthly payments are taken in advance. If payments are not received, the services will be put on hold and will stop.

We automatically renew all subscriptions and take payment at the end of your existing monthly subscription, unless you cancel it at least 72 hours before the end of your subscription period.

Any changes in prices will be informed.

App Store
Google Play
Piff tick
Version 2.28.0
© 2024 Healthwords Ltd. All Rights Reserved